Terms and Conditions


Kool Limited’s (“Kool” “We” “Us”) website(s) our “Site” or “Sites” are related services are made available to you accordance with the following Terms of Use and Services, and any other rules posted on our Sites. Please read the Terms of Use and Services carefully before placing any order on our Sites.
We may modify the terms and conditions from time to time. Please read the terms and condition and check back often. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

Kool’s trademarks and service marks “never stop creating” belong to us and all rights in them are reserved. All the graphics, logos, service marks and trademarks may not be used without the prior written consent of us. All other trademarks, product names, company names and logos appearing on our site are the property of us. All content on our site, including design, text, graphics, logos, button icons, images, software and audio clips; any improvements or modifications to such content; any derivative works thereof; the collection, arrangement and assembly of all content appearing on this site, are the exclusive property of us and are protected by Hong Kong and international copyright and other applicable intellectual property laws. All software used on our site is the property of us and is protected by Hong Kong and international copyright and other applicable intellectual property laws.

Account Registration
To use some of the services or features on this Site you will need to register for an account. All of the information you provided should be true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately at hello@kool.com.hk. We may also change the registration requirements from time to time.

Orders
All placed orders are subject to acceptance and availability, and stored items in your shopping cart are not reserved and may not be available when you check our later.

Payment
Prices shown on the Site are in Hong Kong Dollars (HKD). If you are a customer whose credit/debit card is not denominated in Hong Kong Dollars, the final price will be calculated in accordance with the bank.
We use a third party payment processor to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by the third party payment processor subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making a credit card transaction, and in no event shall any of such losses in whole or in part will be borne by us.
We do not collect or keep your credit card information. If you choose to save your credit card information for express checkout, you agree and accept that the information will be encrypted and stored by the third party payment service providers.

Returns and Exchanges
Please note exchange for alternative product, refund and return of goods are not accepted. Please email “hello@kool.com.hk” for follow ups.

Delivery
Due to the impact of COVID-19, we can only provide local delivery service within Hong Kong.
Free shipping will apply to any purchase over HKD$300. Or else HKD$ 50 shipping fee will apply.

Force Majeure
If the performance by us under this Website is prevented by reason of force majeure (which shall include fire, casualty, accident, act of God, natural disaster, any law, order, declaration, regulation, demand or requirement of the Government of Hong Kong and Macau or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever beyond the reasonable control of us), we shall not be liable from such performance to the extent of such prevention.

Links to third party websites
We may provide links to other sites or resources ("Linked Site(s)"). We have no control over the Linked Sites and we are not responsible for the Content of any Linked Site or any links contained in a Linked Site, or any changes or updates to such sites. We do not monitor the contents of the Linked Sites. We are not responsible for webcasting or any other form of transmission received from any Linked Site. We are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us of the Website or any association with its operator. Where a Linked Site advertises, sells or contains financial products or services information, we expressly declare that we do not endorse any such financial products or services as appearing on that Linked Site or any other web site which the Linked Site may link to. Please refer to our Important Notice. You agree that we shall not be responsible or liable for any loss or damage of any kind incurred as a result of the use of the services or the content of any Linked Site.

Promotion
Promotion code or coupon offered by us shall only be applicable for one-off purchase at this site subject to accurate terms and conditions.
Promotion code or coupon is neither refundable nor redeemable for cash. Any unused amount will be forfeited.
We reserve the right to terminate or vary the above offers. In the event of any dispute, our decision shall be final and conclusive.

Cookies
We employ the use of cookies. By accessing our site, you agreed to use cookies in agreement with the kool Limited's Privacy Policy.

Kool limited reserves the right to change these terms and conditions at any time without prior notice.